Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register, place an order, or contact us, we collect:

• Name
• Mobile number
• Email address
• Complete postal address (billing and shipping)

This information is collected primarily to process your orders, generate invoices, and deliver products to you.

1.2 Payment and Refund Information

• Payments are processed through third-party payment gateways. We do not store your complete card numbers, CVV, or banking passwords on our servers.
• For processing refunds, we may collect and store payment-method details that you provide, such as your UPI ID, UPI QR, or bank account details, solely to remit the refund amount to you.

1.3 Automatically Collected Information

When you use the Website, we may automatically collect limited technical information such as your IP address, device/browser type, and usage activity through cookies and similar technologies, to operate and improve the Website.

2. How We Collect Information

We collect information:

• directly from you (registration, orders, enquiries, support);
• automatically through your use of the Website (cookies, logs);
• through our service providers (payment gateways, courier/logistics partners, CRM).

3. How We Use Your Information

We use your personal data for the following purposes:

• Order processing and billing — to confirm, invoice, and fulfil your orders.
• Shipping and delivery — to deliver products to your address through our courier partners.
• Refunds — to process and remit refunds using the payment details you provide.
• Customer support — to respond to your enquiries and service requests.
• CRM — to maintain your customer records, order history, and communication in our Customer Relationship Management (CRM) system.
• Service improvement — to analyse usage and improve our platform, products, and services.
• Marketing communications — to send you offers, product updates, and promotional campaigns (you may opt out at any time — see Section 8).
• Legal and compliance — to comply with applicable laws, prevent fraud, and enforce our Terms.

4. Payment Gateway

Payments on our Website are handled by third-party payment gateway providers. When you make a payment, your payment information is processed directly by the payment gateway under its own privacy policy and terms. We recommend you review the privacy policy of the relevant payment gateway. We are not responsible for the data handling practices of these third-party payment providers.

5. How We Share Your Information

We do not sell your personal data. We may share your information only with:

• Payment gateways — to process payments and refunds.
• Courier / logistics partners — to deliver your orders (name, address, mobile number).
• CRM and IT service providers — to store and manage customer data for the purposes above.
• Legal/regulatory authorities — where required by law, court order, or to protect our rights and prevent fraud.

We require our service providers to handle your data confidentially and only for the purposes we specify.

6. Data Storage and Retention

6.1 Your data is stored in our CRM and related systems.

6.2 We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, to provide warranty/support, and to comply with legal, tax, and accounting obligations.

6.3 When data is no longer required, it is deleted or anonymised, subject to the deletion process in Section 7.

7. Your Rights and Data Deletion

As a Data Principal, you have the right to:

• Access the personal data we hold about you;
• Correct or update inaccurate or incomplete data;
• Withdraw consent for processing (where processing is based on consent);
• Request deletion of your personal data;
• Raise a grievance regarding the handling of your data.

Data Deletion Process: You may request deletion of your account and personal data by contacting us at contact@cartoolindia.com or +91-9109565095. Deletion is a manual process and will be completed within 5 (five) working days of verifying your request.

Please note that certain information may be retained even after a deletion request where required by law (e.g., tax/invoice records) or to resolve disputes and enforce our agreements.

8. Marketing Communications and Opt-Out

We may send you promotional messages, offers, and campaign communications via SMS, WhatsApp, email, or call. You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in our emails, or
• replying STOP / contacting us at contact@cartoolindia.com.

Opting out of marketing does not affect transactional messages related to your orders (e.g., order confirmation, shipping, refunds).

9. Cookies

The Website may use cookies and similar technologies to remember your preferences, keep you logged in, analyse traffic, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not function properly as a result.

10. Data Security

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Services are intended for users aged 18 and above and for business/trade customers. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it.

12. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the updated Policy.

14. Grievance Redressal and Contact

For any questions, requests, or grievances regarding your personal data or this Privacy Policy, please contact us:

CarTool India

• Email: contact@cartoolindia.com
• Phone: +91-9109565095
• Address: BR/44 Baihar Road, Near Railway Crossing, Samvidhan Square, Balaghat, Madhya Pradesh 481001
• GSTIN: 23BVGPJ7366G1ZH

We will acknowledge your request within 48 hours and respond within the timeframe prescribed under applicable law.

By using www.cartoolindia.com and our Services, you acknowledge that you have read and understood this Privacy Policy.